If you are our customer, you can reach us out via our 24/7 support assistance.
C-Servers’ customer support is currently available for queries in all WebStore supported languages – English is always native, the remaining ones may be translated.
Availability for all support requests:
Level 1 (Human and AI-Enhanced) – 24 hours per day, 7 days per week, all year
Level 2 (Human, for Escalations, Orders and Payments) – starting from 06-10-2024, the following times apply:
08:00-01:00 (GMT +0) – Monday to Friday
10:00-01:00 (GMT +0) – Saturdays and General Holidays
Sundays, Christmas and New Year’s Eve have support on general outages (Level 1). Other than these, all other technical tickets are rolled to the following day.
Unrelated urgencies (e.g. billing) must be sent via e-mail to company[at]c-servers.co.uk and are reserved for businesses only.
Backend monitorization still occurs 24/7.