USE OF PRODUCTS AND SERVICES
1.1. What these terms cover. These are the terms and conditions on which Centerfield Ltd supplies services to you. All these terms are effective from the date of your electronic submission of the order.

1.2. Amendment of Terms. C-Servers may, at any time, at its sole and absolute discretion, change or modify this Agreement and any policies or agreements that are incorporated herein. Any changes or modifications will take immediate effect. Your continued use of the website or our services will constitute your acceptance of the amended Agreement. The obligation is upon you to ensure that the email you have provided to us is up to date. We accept no liability or responsibility for your failure to receive any email communications from us if such failure results from an inaccurate email address.

1.3. You may use any of our services, provided that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws of United Kingdom, any local country where the servers are operated, or your jurisdiction of residence. In order to access any services, you are required to provide current and accurate identification, contact information, and other details as part of the registration process. You are responsible for maintaining the confidentiality and accuracy of your account information, and you are responsible for all activities that occur under your account. You are solely responsible for all content on your account. You agree to immediately notify C-Servers of any unauthorized use of your account or any other breach of security. Centerfield Ltd. will not be liable for any loss or damage arising from your failure to provide us with accurate information or to keep your account secure.

1.4. Centerfield Ltd. may cancel or suspend your access to C-Servers services at any time, and for any reason, without prior notice. Upon cancellation or suspension, your right to use the service will stop immediately. You may not have access to data that you stored on the service after we suspend or terminate the service. You are responsible for backing-up your data that you use with the service. If we cancel your service in its entirety without cause, we will refund to you on a pro-rata basis the amount of your payment corresponding to the portion of your service remaining right before we terminated your service, deducted of any applicable taxes for incorrect usage – Fair Usage Policy applies.

CONDITIONS OF USE
2.1. You agree that any violations listed in our Fair Usage Policy are considered prohibited usage and may result in immediate account suspension and/or termination without compensation.

2.2. Intentional or Malicious violations of our Fair Usage Policy will result in immediate termination, and may result on a ban from any further service.

ACCOUNT REGISTRATION
CONTACT INFORMATION
3.1. Clients must provide either their legitimate name and surname, or a nickname, when registering an account. If a client has a non-binding gender identity with his current official identity, he/she/they may either register their name with a nickname, or register their non-official name – and then proactively open a ticket with C-Servers sending any official proof of undertaking those changes (e.g. any existing medical letter or a personal ID stating both elements), should they wish or need, at any time, to complete KYC. If any customer can’t provide such documentation, but can provide other types of equivalent documentation, those are accepted as well as, at this time, procedures vary widely between countries.

3.1.1. P.O. Boxes may be accepted, as long as they belong to the customer and proof of ownership is submitted via ticket on the first 48 hours of the service. Redirected e-mail is not accepted. An address is preferred. Nicknames do not need any address. Temporary e-mails are strictly not allowed.

3.1.2. We require a phone number for registration.

3.1.3. Registration and Order Placement must take place from the client’s residential ISP. Do not use proxy/VPN Services.

3.1.4. Only the personal or corporate user’s payment method is accepted. No other cards, from other entities or other individuals, are accepted. A proof of the card may be required in any way via ticket. If the customer doesn’t comply with true evidence in 48 hours from our request, the service is terminated without any refund.

3.1.5. All modifications to an account’s details require a ticket to our services.

RESTRICTIONS
3.2. Clients that do not provide any direct details to subscribe to C-Servers aren’t prohibited to do so – but since no KYC has been undertaken, they are limited to hold a maximum of 3 services per account, per e-mail and/or per any single-identifying detail comprising the exact subscriber. Fraud checks prior to, and after, subscribing will be especially stringent to ensure the goal is anonymity. If legally requested, KYC may be required to any existing customer, at any point.

3.2.1. It’s strictly prohibited for customers to give to another person their specific access to the C-Servers’ account.

3.2.2. Clients may change the account name or belonging to another individual/company, transferring their current service, with a 15 GBP fee (for KYC) or 30 GBP fee (for non-KYC customers), regardless of their billing period. Payment and account details must match. Upon transfer, an exceptional proof of identity will be required for KYC and non-KYC customers, to ensure all details are laid out correctly and the usage is final – this can be a passport, driver’s license or ID card, as submitted via ticket. This proof of identity won’t be stored on our own servers and, after validated and the transaction complete, will be deleted with secure methods under privacy grounds – we just need to ensure prior and future usage of our services. Fake IDs, passports or driver licenses will result in immediate termination of the service for both parties, if detected, and the already-paid amounts won’t be refunded; a surcharge of 25 GBP will be applicable for manual handling under fraud processing purposes.

3.2.3. Clients that are transferring their personal account to their privately-owned company account do not have to pay any kind of fee. Only a Certificate of Incorporation, online register mentioning the company or any other similar document is required, in order to waive any applicable VAT. If the company they’re transferring to isn’t their own, a 10 GBP fee will be applicable.

BILLING
INVOICING
4.1. Invoices for recurring services will be issued 5 days in advance of the due date.

4.1.1. Unpaid services will be suspended four days past the due date on the service.

4.1.2. Unpaid services will be terminated seven days past the due date on the service.

4.1.3. If a customer doesn’t have money to pay the current service, but doesn’t wish the service to be suspended or terminated, the customer can open a ticket, at any point, and a special “Extra Time” invoice will be generated. This is a special service that allows the customer to pay 15 days later than billed (on monthly billing) and 30 days later (on quarterly, half-year and yearly billing), securing the deal the customer originally had and all its data without any suspension, with a 5 GBP fee (for monthly billing) or 10 GBP fee (for quarterly, half-year and full-year billing), for any of our services. Adjustments are done manually within the scope of regular service (Monday to Saturday); no adjustments are done on Sundays.

ACCOUNT CREDIT
4.2. Account credit, if applicable and no automatic/manual application towards further-generated invoices is possible, expires after 90 days.

4.2.1. Add Funds invoices may be created upon request via the ticket system in any amount between 5.00 GBP and 300.00 GBP. When an Add Funds invoice is paid, the invoice total is automatically deposited into the client’s account credit balance.

4.2.2. Account credit may not be withdrawn or cashed out in the form of a refund or other payment, and as such, it operates differently of service-oriented refunds. The only exception occurs on payments held via cryptocurrency that were executed too late and either no service was done, or the service wasn’t delivered exactly as the service that originated the will of payment – the customer has then 7 days to make a formal refund request, submitted via ticket, and manually processed, deducted of any network crypto fees, and a 2 GBP handling fee (under 10 GBP) or 5 GBP handling fee (over 10 GBP). If the issue has ocurred with C-Servers’s payment gateway, the handling fee is waived.

PAYMENTS & GATEWAYS
PAYPAL
5.1. PayPal payments must originate from verified PayPal account.

5.1.1. PayPal transactions for shared hosting, reseller hosting and other specialized hosting are eligible for refund within 60 days of the initial order payment. FUP applies.

5.1.2. PayPal transactions for VPS and VDS services are eligible for refund within 60 days of the initial order payment. FUP applies.

5.1.3. PayPal payments must originate from verified PayPal account. Transactions originated from non-verified PayPal accounts are not eligible for the 60-Day Full Refund, for security purposes. Transactions that, while originally held with a correct credit card, are proven to be fraudulent in the credit card usage or other KYC grounds are also not eligible for the 60-Day Full Refund.

5.1.4. Refunds are processed in up to 5 days, Monday to Sunday. If a dispute is opened, PayPal retains the amount, which unfortunately prevents C-Servers of providing the refund in the promised timeline; the refund processing times will start counting from the end of that dispute or from the moment the customer stops that dispute and it’s confirmed as effective from C-Servers’ PayPal side. If there was already a processing time counting before the dispute, the refund processing times are restarted from that point onwards.

5.1.5. Due to PayPal policies, sometimes generated refunds also do not refund the payment gateway’s fees, despite the fact that, when a refund is processed, PayPal as a payment gateway ultimately did not have any valid, standing transaction to collect them, as that transaction was reverted. In those cases, sadly, C-Servers won’t be able to refund the processing fees; we’ll refund you the exact full amount that has entered our account, specifying also, for your best understanding, what is PayPal’s fee in this transaction.

CREDIT/DEBIT CARDS AND FIAT PAYMENT GATEWAYS EXCLUDING PAYPAL
5.2. Credit Card transactions for shared, reseller and specialized hosting are eligible for refund within 60 days of the initial order payment. FUP applies.

5.2.1. Credit Card transactions for VPS and VDS services are eligible for refund within 60 days of the initial order payment. FUP applies.

5.2.2. Credit/debit card and fiat transactions must originate from a regular, payable and non-fraudulent credit card. If any transactions are held in fraudulent grounds, both in service, amounts or card, those won’t be eligible for the 60-Day Full Refund.

5.2.3. Due to payment gateway policies, sometimes generated refunds may not refund the payment gateway’s fees, despite the fact that, when a refund is processed, the payment gateway ultimately did not have any valid, usable standing transaction to collect them, as that transaction was ultimately reverted. In those cases, sadly, C-Servers won’t be able to refund the processing fees; we’ll refund you the exact full amount that has entered our account, specifying also, for your best understanding, what is the gateway’s fee in this transaction.

5.2.4. Refunds are processed in up to 5 days, Monday to Sunday. Chargebacks prevent C-Servers of providing the refund in a reasonable timeframe; it is therefore advised to refrain from them and wait for the refund.

5.2.5. For fraud and security reasons, anonymous or partially-identified accounts are non-refundable. A customer must be fully identified in order to proceed with a refund request. If most details are present (e.g. name, address, mobile phone, country, a regular e-mail that doesn’t have only numbers or is temporary and binds to the customer’s name correctly or a nick he/she/they use), upon requesting the refund, a customer may recieve a notification for KYC. If KYC is correctly provided, the refund is processed. KYC processing times are up to 2 business days.

CRYPTOCURRENCY AND REGIONAL PAYMENT GATEWAY TRANSACTIONS
5.3. Transactions through crypto payments are eligible for a refund within 60 days of the initial order payment, subject to current market conditions, deducted of any processing, network, handling and other, external, applicable fees incurred by C-Servers for both transactions, with a minimum of 10% of the paid amount. FUP applies.

5.3.1. Refunds are processed in up to 5 days, Monday to Sunday. All incurred fees will be detailed to the customer upon refunding.

5.3.2. For fraud and security reasons, anonymous or partially-identified accounts are non-refundable. A customer must be fully identified in order to proceed with a refund request. If most details are present (e.g. name, address, mobile phone, country, a regular e-mail that doesn’t have only numbers or is temporary and binds to the customer’s name correctly or a nick he/she/they use), upon requesting the refund, a customer may recieve a notification for KYC. If KYC is correctly provided, the refund is processed. KYC processing times are up to 2 business days.

5.3.3. Transactions done through regional payment gateways have different rules pertaining to the possibility of refunding those:
– WebMoney refunds are possible on the same 60-day timeframe, with a 10% manual handling fee and subject to WMZ currency availability.
– Brazillian refunds (Pix, Boleto Bancário and Banco do Brasil) are possible on the same 60-day timeframe, with a 1.5USD+15% fee, which covers our gateway fee for refunds and a small margin for manual handling fee. Additional time to process the refund may be applicable due to gateway-specific terms outside of our control.
– Pago Fácil Argentina and OXXO Mexico have refunds possible on the same 60-day timeframe, same fee as Brazillian refunds. Additional time to process the refund may be applicable due to gateway-specific terms outside of our control.
– Multibanco refunds in Portugal are not possible due to the final nature of that payment medium, that is, payments through that medium never were reversible by design. If those are done through another payment gateway (e.g. PayPal), a 20% manual handling fee will apply.

REFUNDS
5.4. Asking for a cancellation of a product/service is not directly and automatically considered as a refund request – most customers only wish to have their service cancelled, under personal organization grounds, and do not always wish to be refunded (despite the fact that we offer that possibility). If a customer wishes to do a refund request, it must state it on the cancellation request or via ticket.

5.4.1. After the service is formally cancelled, we still reserve a 48-hour time window for the customer to formally request us a refund, via ticket – forgetting to do something one wants does happen to everyone. After that 48-hour timeframe, refunds are no longer possible.

5.4.1. Please check Fair Usage Policy for further details under all refund-related questions.

CHARGEBACKS / DISPUTES
5.5. Chargebacks and disputes against any payment will result in immediate suspension of all services on the account until the dispute is removed, and the account prohibited from placing any further orders. At the Billing Department’s discretion, all services on the account may be terminated without compensation in the event of dispute or chargeback. FUP applies.

SERVICE PROCESSING
SERVICE PROVISIONING
6.1. Unless explicitly stated, orders are automatically provisioned and should be up within minutes. Orders which are ordered through VPN are marked as fraudulent and are mostly processed within Business Hours provided that the client’s details are in accordance with the Terms of Service and FUP.

6.1.1. If any customer’s personal detail is objectively not in accordance with the Terms of Service or FUP, the order will be placed on Hold, and a Support Ticket will be opened to the client with details on how to correct the situation.

SERVICE MODIFICATION
6.2. Any outstanding invoices must be settled before service modification can be performed.

SERVICE CANCELLATION
6.3. Immediate type cancellations are processed automatically and have manual verifications.

6.3.1. End of Cycle type cancellations are processed automatically at the service’s next due date.

6.3.2. Once cancellation has been run on a service, all related data and backups are destroyed, and any associated IP Addresses released back into the available pool. This process can only be reversed on the first 24 hours, if no customer has already acquired the right to use such an IP, and if technically possible. If it is, C-Servers can kindly ask the customer via ticket if he wishes to concede giving his IP and acquire a new one, but it’s the new customer’s decision on doing so, and no guarantees can be given.

6.3.3. FUP applies.

SERVICE SUSPENSION
6.4. When suspended, a service is brought offline and disabled from being powered on or accessed. No data will be made available, nor the service brought online, until the situation resulting in the suspension has been resolved.

SERVICE TERMINATION
6.5. Upon termination, all related data and backups are destroyed, and any associated IP Addresses released back into the available pool. Please refer to 6.3.4 for further details.

ACCEPTABLE EMAIL USAGE
7.1. Unless stated otherwise, we provide the ability to send e-mail using SMTP. This is designed for day-to-day communication needs. All outbound mail may be scanned by a spam filtering system.

7.2. We have a policy against spam and the sending of bulk, unsolicited e-mail is prohibited. Customers who abuse the email service will be notified that their behavior is unacceptable and may have their accounts suspended, terminated or blocked.

7.3. By purchasing the services you agree to the following:

7.3.1 not to send emails that might cause annoyance, inconvenience or anxiety to a recipient;

7.3.2 not to send any emails likely to cause distress or any material which is offensive, indecent, obscene, menacing or in any way unlawful;

7.3.3 to have a clear opt out policy in all newsletter communications;

7.3.4 not to use our mail services or network to send email to any user who does not wish to receive it;

7.3.5 not to use our mail services or network to send unsolicited email, in bulk (commonly known as ‘spam’) or individually;

7.3.6 not to use our mail services or network with intent to deprive others of service (‘mail bomb’);

7.3.7 not to use false mail headers or alter the headers of mail messages in such a way as to conceal the identity of the sender;

7.3.8 not to use any email address that you are not authorised to use;

7.3.9 to ensure that any email servers connected to our network and operated by you are not configured to allow ‘open relay’;

7.3.10 to take full responsibility for your own email reputation;

7.3.11 not to take any action that would put you or us in breach of obligations under the General Data Protection Regulations or Data Protection Act 2018.

7.3.12 FUP applies.

ACCEPTABLE WEBSITE USAGE
8.1 Web usage includes the use of web space provided with client accounts, shared web hosting on our servers and the use of on VPS servers. We do not monitor content on any web space maintained by customers (whether shared served space or dedicated services). We bear no responsibility for the content of your website.

8.2 It is your sole responsibility to ensure that the content and materials on any website owned or operated by you contains material that you have created or have permission to use.

8.3 It is your sole responsibility to resolve any dispute involving Copyright or Intellectual Property Rights associated with your website or web service. You agree to indemnify Centerfield Ltd against all costs, including legal costs, of defending any claim against us from any third party regarding your use of copyright or intellectual property rights in relation to any claims made against you or us Worldwide.

8.4 On the applicable services, you must not use your website or web service to promote or distribute any material or content that is illegal (under any current or future legislation).

8.5 We reserve the right to undertake investigation of content services if potential abuse is brought to our attention and to remove any web page on our servers at any time and for any reason. Any accounts found to be abusive, contain illegal content or otherwise break our terms of service will be liable for immediate termination, on the applicable services.

SHARED & RESELLER WEBHOSTING
9.1 Unless explicitly stated to the contrary our services are intended to be used for the purposes of hosting websites and email. Batch processing, video encoding/transcoding, webcrawling/spidering, archiving, proxies and online backup systems and any system for purposes other than hosting a website are not permitted on our shared or reseller hosting servers. We reserve the right to take proactive action to maintain the stability of our systems for all clients.

9.2 If we feel that the service selected or purchased by you does not meet your service needs we will inform you of this and advise you of the appropriate service for your needs. We are under no obligation to continue to provide hosting services that are inadequate or unsuitable for your needs. Refusal to cooperate with an account move request may result in account suspension and/or termination.

9.3 On the applicable services, we reserve the right to undertake investigation of content services if potential abuse is brought to our attention and to remove any web page on our servers at any time and for any reason. Also on the applicable services, any accounts found to be abusive, contain illegal content or otherwise break our terms of service will be liable for immediate termination.

CENTERFIELD LTD

Last Update: 2024-08-08, 19h25 GMT+0 (changes: clarifies potential applicable fees for crypto refunds; improves refund processing times in 5.1.4, 5.2.4 and 5.3.1; includes refund processing details for regional payment gateways on 5.3.3; clarifies cancellation/refund technical considerations and introduces a new 48-hour window for post-cancellation refund requests).