USE OF PRODUCTS AND SERVICES
1.1. What these terms cover. These are the terms and conditions on which Centerfield Ltd supplies services to you. All these terms are effective from the date of your electronic submission of the order.
1.2. Amendment of Terms. C-Servers may, at any time, at its sole and absolute discretion, change or modify this Agreement and any policies or agreements that are incorporated herein. Any changes or modifications will take immediate effect. Your continued use of the website or our services will constitute your acceptance of the amended Agreement. The obligation is upon you to ensure that the email you have provided to us is up to date. We accept no liability or responsibility for your failure to receive any email communications from us if such failure results from an inaccurate email address.
1.3. You may use any of our services, provided that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws of United Kingdom, any local country where the servers are operated, or your jurisdiction of residence. In order to access any services, you are required to provide current and accurate identification, contact information, and other details as part of the registration process. You are responsible for maintaining the confidentiality and accuracy of your account information, and you are responsible for all activities that occur under your account. You are solely responsible for all content on your account. You agree to immediately notify C-Servers of any unauthorized use of your account or any other breach of security. Centerfield Ltd. will not be liable for any loss or damage arising from your failure to provide us with accurate information or to keep your account secure.
1.4. Centerfield Ltd. may cancel or suspend your access to C-Servers services at any time, and for any reason, without prior notice. Upon cancellation or suspension, your right to use the service will stop immediately. You may not have access to data that you stored on the service after we suspend or terminate the service. You are responsible for backing-up your data that you use with the service. If we cancel your service in its entirety without cause, we will refund to you on a pro-rata basis the amount of your payment corresponding to the portion of your service remaining right before we terminated your service, deducted of any applicable taxes for incorrect usage – Fair Usage Policy applies.
CONDITIONS OF USE
2.1. You agree that any violations listed in our Fair Usage Policy are considered prohibited usage and may result in immediate account suspension and/or termination without compensation.
2.2. Intentional or Malicious violations of our Fair Usage Policy will result in immediate termination, and may result on a ban from any further service.
ACCOUNT REGISTRATION
CONTACT INFORMATION
3.1. Clients must provide either their legitimate name and surname, or a nickname, when registering an account. If a client has a non-binding gender identity with his current official identity, he/she/they may either register their name with a nickname, or register their non-official name – and then proactively open a ticket with C-Servers sending any official proof of undertaking those changes (e.g. any existing medical letter or a personal ID stating both elements), should they wish or need, at any time, to complete KYC. If any customer can’t provide such documentation, but can provide other types of equivalent documentation, those are accepted as well as, at this time, procedures vary widely between countries.
3.1.1. P.O. Boxes may be accepted, as long as they belong to the customer and proof of ownership is submitted via ticket on the first 48 hours of the service. Redirected e-mail is not accepted. An address is preferred. Nicknames do not need any address. Temporary e-mails are strictly not allowed.
3.1.2. We require a phone number for registration.
3.1.3. Registration and Order Placement must take place from the client’s residential ISP. Do not use proxy/VPN Services.
3.1.4. Only the personal or corporate user’s payment method is accepted. No other cards, from other entities or other individuals, are accepted. A proof of the card may be required in any way via ticket. If the customer doesn’t comply with true evidence in 48 hours from our request, the service is terminated without any refund.
3.1.5. All modifications to an account’s details require a ticket to our services.
RESTRICTIONS
3.2. Clients that do not provide any direct details to subscribe to C-Servers aren’t prohibited to do so – but since no KYC has been undertaken, they are limited to hold a maximum of 3 services per account, per e-mail and/or per any single-identifying detail comprising the exact subscriber. Fraud checks prior to, and after, subscribing will be especially stringent to ensure the goal is anonymity. If legally requested, KYC may be required to any existing customer, at any point.
3.2.1. It’s strictly prohibited for customers to give to another person their specific access to the C-Servers’ account.
3.2.2. Clients may change the account name or belonging to another individual/company, transferring their current service, with a 10 GBP fee (for KYC) or 20 GBP fee (for non-KYC customers), regardless of their billing period. Payment and account details must match. Upon transfer, an exceptional proof of identity will be required for KYC and non-KYC customers, to ensure all details are laid out correctly and the usage is final – this can be a passport, driver’s license or ID card, as submitted via ticket. This proof of identity won’t be stored on our own servers and, after validated and the transaction complete, will be deleted with secure methods under privacy grounds – we just need to ensure prior and future usage of our services. Fake IDs, passports or driver licenses will result in immediate termination of the service for both parties, if detected, and the already-paid amounts won’t be refunded.
3.2.3. Clients that are transferring their personal account to their privately-owned company account do not have to pay any kind of fee. Only a Certificate of Incorporation, online register mentioning the company or any other similar document is required, in order to waive any applicable VAT. If the company they’re transferring to isn’t their own, a 10 GBP service fee will be applicable.
3.2.4. If the payment gateway communicates us that a given card/payment used is fraudulent, the service will be immediately terminated and an immediate refund will be issued to the card for payment without any communication from C-Servers, since bad agents tend to use these cards knowing what they are doing. This is a manual process.
BILLING
INVOICING
4.1. Invoices for recurring services will be issued 5 days in advance of the due date.
4.1.1. Unpaid services will be suspended four days past the due date on the service.
4.1.2. Unpaid services will be terminated six days past the due date on the service.
4.1.3. If a customer doesn’t have money to pay the current service, but doesn’t wish the service to be suspended or terminated, the customer can open a ticket, at any point, and a special product, “The Delayer”, will be generated with the correspondent invoice. This is a special service that allows the customer to pay 15 days later than billed (on monthly billing) and 30 days later (on quarterly, half-year and yearly billing), securing the deal the customer originally had and all its data without any suspension, with a fee, for any of our services. Adjustments are done manually within the scope of regular service (Monday to Saturday); no adjustments are done on Sundays.
ACCOUNT CREDIT
4.2. Account credit, if applicable and no automatic/manual application towards further-generated invoices is possible, expires after 180 days. The exception to the general account credit expiry is account credit due to end of services or other issues which are technical responsibility of C-Servers.
4.2.1. Add Funds invoices may be created upon request via the ticket system in any amount between 2.00 GBP and 300.00 GBP. When an Add Funds invoice is paid, the invoice total is automatically deposited into the client’s account credit balance.
4.2.2. Account credit may not be withdrawn or cashed out in the form of a refund or other direct payment, and as such, it operates differently of service-oriented refunds. The only exception occurs on payments held via cryptocurrency that were executed too late and either no service was done, or the service wasn’t delivered exactly as the service that originated the will of payment – the customer has then 7 days to make a formal refund request, submitted via ticket, and manually processed, deducted of any network crypto fees, and a 2 GBP handling fee (under 10 GBP) or 5 GBP handling fee (over 10 GBP). If the issue has ocurred with C-Servers’s payment gateway, the handling fee is waived.
PAYMENTS & GATEWAYS
CREDIT/DEBIT CARDS AND FIAT PAYMENT GATEWAYS
5.2. Credit Card transactions for shared, reseller and specialized hosting are eligible for refund within 60 days of the initial order payment. FUP applies.
5.2.1. Credit Card transactions for VPS and VDS services are eligible for refund within 60 days of the initial order payment. FUP applies.
5.2.2. Credit/debit card and fiat transactions must originate from a regular, payable and non-fraudulent credit card. If any transactions are held in fraudulent grounds, both in service, amounts or card, those won’t be eligible for the 60-Day Full Refund.
5.2.3. Due to payment gateway policies, sometimes generated refunds may not refund the payment gateway’s fees, despite the fact that, when a refund is processed, the payment gateway ultimately did not have any valid, usable standing transaction to collect them, as that transaction was ultimately reverted. In those cases, sadly, C-Servers won’t be able to refund the processing fees; we’ll refund you the exact full amount that has entered our account, specifying also, for your best understanding, what is the gateway’s fee in this transaction.
5.2.4. Refunds are processed in up to 5 days, Monday to Sunday. Chargebacks prevent C-Servers of providing the refund in a reasonable timeframe; it is therefore advised to refrain from them and wait for the refund.
5.2.5. For fraud and security reasons, anonymous or partially-identified accounts are non-refundable. A customer must be fully identified in order to proceed with a refund request. If most details are present (e.g. name, address, mobile phone, country, a regular e-mail that doesn’t have only numbers or is temporary and binds to the customer’s name correctly or a nick he/she/they use), upon requesting the refund, a customer may recieve a notification for KYC. If KYC is correctly provided, the refund is processed. KYC processing times are up to 3 business days.
CRYPTOCURRENCY AND REGIONAL PAYMENT GATEWAY TRANSACTIONS
5.3. Transactions through crypto payments are eligible for a refund within 60 days of the initial order payment, subject to current market conditions, deducted of any processing, network, handling and other, external, applicable fees incurred by C-Servers for both transactions, with a minimum of 10% of the paid amount. FUP applies.
5.3.1. Refunds are processed in up to 5 days, Monday to Sunday. All incurred fees will be detailed to the customer upon refunding.
5.3.2. For fraud and security reasons, anonymous or partially-identified accounts are non-refundable. A customer must be fully identified in order to proceed with a refund request. If most details are present (e.g. name, address, mobile phone, country, a regular e-mail that doesn’t have only numbers or is temporary and binds to the customer’s name correctly or a nick he/she/they use), upon requesting the refund, a customer may recieve a notification for KYC. If KYC is correctly provided, the refund is processed. KYC processing times are up to 3 business days.
5.3.3. Transactions done through regional payment gateways have different rules pertaining to the possibility of refunding those:
– WebMoney refunds are possible on the same 60-day timeframe, with a 10% manual handling fee and subject to WMZ currency availability.
– Brazillian refunds (Pix, Boleto Bancário and Banco do Brasil) are possible on the same 60-day timeframe, with a 1.5USD+15% fee, which covers our gateway fee for refunds and a small margin for manual handling fee. Additional time to process the refund may be applicable due to gateway-specific terms outside of our control.
– Pago Fácil Argentina and OXXO Mexico have refunds possible on the same 60-day timeframe, same fee as Brazillian refunds. Additional time to process the refund may be applicable due to gateway-specific terms outside of our control.
– Multibanco refunds in Portugal are not possible due to the final nature of that payment medium, that is, payments through that medium never were reversible by design. If those are done through another payment gateway (e.g. PayPal), a 20% manual handling fee will apply.
REFUNDS
5.4. Asking for a cancellation of a product/service is not directly and automatically considered as a refund request – most customers only wish to have their service cancelled, under personal organization grounds, and do not always wish to be refunded (despite the fact that we offer that possibility). If a customer wishes to do a refund request, it must state it on the cancellation request or via ticket.
5.4.1. After the service is formally cancelled, we still reserve a 48-hour time window for the customer to formally request us a refund, via ticket – forgetting to do something one wants does happen to everyone. After that 48-hour timeframe, refunds are no longer possible.
5.4.1. Please check Fair Usage Policy for further details under all refund-related questions.
CHARGEBACKS / DISPUTES
5.5. Chargebacks and disputes against any payment will result in immediate suspension of all services on the account, up to the disputed amount plus the chargeback fee of the payment gateway, until the dispute is removed, and the account explicitly prohibited from placing any further orders. At the Billing Department’s discretion, all services on the account may be terminated without compensation in the event of dispute or chargeback effective. FUP applies.
SERVICE PROCESSING
SERVICE PROVISIONING
6.1. Unless explicitly stated, orders are automatically provisioned and should be up within minutes. Orders which are ordered through VPN are marked as fraudulent and are mostly processed within Business Hours provided that the client’s details are in accordance with the Terms of Service and FUP.
6.1.1. If any customer’s personal detail is objectively not in accordance with the Terms of Service or FUP, the order will be placed on Hold, and a Support Ticket will be opened to the client with details on how to correct the situation.
SERVICE MODIFICATION
6.2. Any outstanding invoices must be settled before service modification can be performed.
SERVICE CANCELLATION
6.3. Immediate type cancellations are processed automatically and have manual verifications.
6.3.1. End of Cycle type cancellations are processed automatically at the service’s next due date.
6.3.2. Once cancellation has been run on a service, all related data and backups are destroyed, and any associated IP Addresses released back into the available pool. Due to technical constraints, this process cannot be reversed.
6.3.3. FUP applies.
SERVICE SUSPENSION
6.4. When suspended, a service is brought offline and disabled from being powered on or accessed. No data will be made available, nor the service brought online, until the situation resulting in the suspension has been resolved.
SERVICE TERMINATION
6.5. Upon termination, all related data and backups are destroyed, and any associated IP Addresses released back into the available pool. Please refer to 6.3.4 for further details.
ACCEPTABLE EMAIL USAGE
7.1. Unless stated otherwise, we provide the ability to send e-mail using SMTP. This is designed for day-to-day communication needs. All outbound mail may be scanned by a spam filtering system.
7.2. We have a policy against spam and the sending of bulk, unsolicited e-mail is prohibited. Customers who abuse the email service will be notified that their behavior is unacceptable and may have their accounts suspended, terminated or blocked.
7.3. By purchasing the services you agree to the following:
7.3.1 not to send emails that might cause annoyance, inconvenience or anxiety to a recipient;
7.3.2 not to send any emails likely to cause distress or any material which is offensive, indecent, obscene, menacing or in any way unlawful;
7.3.3 to have a clear opt out policy in all newsletter communications;
7.3.4 not to use our mail services or network to send email to any user who does not wish to receive it;
7.3.5 not to use our mail services or network to send unsolicited email, in bulk (commonly known as ‘spam’) or individually;
7.3.6 not to use our mail services or network with intent to deprive others of service (‘mail bomb’);
7.3.7 not to use false mail headers or alter the headers of mail messages in such a way as to conceal the identity of the sender;
7.3.8 not to use any email address that you are not authorised to use;
7.3.9 to ensure that any email servers connected to our network and operated by you are not configured to allow ‘open relay’;
7.3.10 to take full responsibility for your own email reputation;
7.3.11 not to take any action that would put you or us in breach of obligations under the General Data Protection Regulations or Data Protection Act 2018.
7.3.12 FUP applies.
ACCEPTABLE WEBSITE USAGE
8.1 Web usage includes the use of web space provided with client accounts, shared web hosting on our servers. We do not monitor content on any web space maintained by customers (whether shared served space, virtual or dedicated services).
8.2 It is your sole responsibility to ensure that the content and materials on any website owned or operated by you contains material that you have created or have permission to use.
8.3 It is your sole responsibility to resolve any dispute involving Copyright or Intellectual Property Rights associated with your website or web service. You agree to indemnify Centerfield Ltd against all costs, including legal costs, of defending any claim against us from any third party regarding your use of copyright or intellectual property rights in relation to any claims made against you or us Worldwide.
8.5 We reserve the right to undertake investigation of content services if potential abuse is brought to our attention and to remove any web page on our servers at any time and for any reason.
SHARED & RESELLER WEBHOSTING
9.1. The next T&Cs are only applicable to the HostOne and HostOne Premier web hosting services. They are explicitly not applicable to any VPS or dedicated servers nor shall they be interpreted, at any moment, as part of these services.
9.2. Unless explicitly stated to the contrary, our services are intended to be used for the purposes of general website hosting, with no applicable limitations in such regard.
9.3. On the applicable services, we reserve the right to undertake investigation if potential abuse is brought to our attention.
C-SERVERS GOBACK
10.1. The C-Servers GoBack service is provided automatically to all customers. It is designed to allow for a convenient way of recovering previous working configurations or deployments at C-Servers from existing customers up to 59 days from the original backup, ensuring a central backup path. For customers with less than 768MB of RAM, the maximum allowed period is 29 days.
10.2. This is an additional convenience service provided by Centerfield Ltd, which shall not be liable, at any moment, of any damage, compensation or similar figures due to backup loss, errors on backup restoration, errors on backup execution, business losses or any other issues related, directly or indirectly, to the execution or non-execution of such a service, and to the executed backups per se.
10.3. The uptime warranty is not applicable to the C-Servers GoBack secondary service, which ensures an uptime guarantee of 98.9%, allowing C-Servers for up to 4 days of downtime per year (solely for the backup service) in order to correct backup faults, guarantee additional hard drive space to execute backups for all customers, and similar events that need our explicit intervention and are expected for the underlying technology.
10.4. In the event that the effective uptime goes below 98.9%, accounted for a full Gregorian calendar year, since this is a free service, no direct monetary compensation shall apply; however, since there is a connection with higher pricing at C-Servers, we do recognize there’s a need for compensation, any downtime past the predicted 4 days will be compensated through account credit of 5% (4-7 days), 10% (7-10 days) or 15% (10-14 days) of the amount paid for the purchased service, which can then be reused accordingly.
C-SERVERS MULTIVPS ONE-TIME PAID SERVERS
11.1. C-Servers offers a special, stock-limited single-payment VPS service, that predicts a continuous long-term usage of such a server, designated as “MultiVPS One-Time Paid Servers”, offering the services named as “DynamicVPS”. The following terms are specific to this offer.
11.2. The DynamicVPS pay-once service is a special offer which is sold strictly limited, at most, to 5% of the global VPS pool, for company sustainability reasons. It’s destined at customers that have continuous needs in regard to VPS services, that wish to keep and grow with C-Servers, and to support our mission as a brand and a company.
11.3. The DynamicVPS product is strictly offered alongside the main dedicated servers that host the regular customers’ virtual private servers, in their several families, and cannot be pooled into an exclusive-for-the-offer dedicated server at any moment.
11.3.1. Such an offer is solely made possible by the virtual, shared, stock-limited nature of this service, which allows the provider to responsibly share the continuously-running costs of the underlying dedicated servers, alongside with the continuous optimizations in technology and computer performance, which make this offer possible.
11.3.2. Any unexpected variations or increases in terms of technical factors (e.g. electricity, hardware cost, natural catastrophe, changes in datacenter ownership, changes in company ownership) will not affect the customers of the DynamicVPS product (5%), but will naturally be reflected on the remaining 95% of current-paying customers, if and when such changes occur, in order to keep sustainability grounds.
11.3.3. Centerfield Ltd explicitly states and predicts (and recognizes that is held liable) that, in the event of unforeseen factors that irrevocably change the company – like Centerfield Ltd’s acquisition by a third-party, closing of the company at the HMRC register, bankruptcy, business mergers or any other major condition that can or will change the way Centerfield Ltd provides their operations, among others – the company will attempt to sustain the current customer and offers (e.g. by ownership rights transferred to a willing third-party in market conditions, rearranging servers and similar stances) and that, if it is not possible, a refund will be due for the customer, on the terms detailed in 11.3.4.
The company also recognizes immediate and explicit court liability in the event that it does not cooperate adequately on these matters.
11.3.4. The final refund amount to be paid to the customer will assume a 10% deduction for a service fee, the cost of the bank transfer / account payment transfer / crypto transfer, and will also assume a 10USD pro-rata deduction per each year that the customer has kept the service. The remainder of such an amount will be refunded and the customer will have an e-mail and/or a ticket specifying the right to a refund following these changes.
11.4. DynamicVPS’s offer predicts vCPUs, RAM, HDD and bandwidth increases over the years, progressively. The CPU model associated to a given customer will be pre-recorded, and Centerfield Ltd explicitly assumes that the CPU model associated will be progressively upgraded with each node migration and over time. RAM types and disk drive types will be either kept as-is (depending on the generational increase associated with the CPU model, as usual with x86-64/ARM/SoC infrastructure) or upgraded.
11.5. The customer will always be placed in a dedicated server that is in-line with our main offer, but can choose to defer node changes should he wish to do so. Node changes will naturally not occur when the CPU model, RAM type, disk type and bandwidth are objectively and technically worse than the previous mainline offer.
11.6. Naturally, Centerfield Ltd wishes to guarantee that the long-term service for DynamicVPS can really be long-term, and explicitly assumes that guarantee. Unowned/rented hardware does not contribute towards this goal, as it entirely depends on third-parties, which may be more or less reliable and change their terms at any time. Henceforth, this offer is by default exclusively available on bare-metal and all upgrades shall be compared to the previous and future bare-metal offers.
11.7. However, the customer can be placed in a third-party/upstreamed server at any time if it explicitly wishes to do so, if it is available, and can send us a ticket at any time requesting so. VPS backups must be taken by the customer, and IP addresses may change – the customer will be warned beforehand on this change.
11.8. In order to ensure the agreed commitment as a one-time paid server delivered continuously between the customer and C-Servers, the customer can be temporarily placed on third-party/upstreamed servers, at will. This will be always exceptional, made in order to ensure the customer has continuous service even if a server has to be temporarily redeployed, asked beforehand to the customer, and the customer may agree or not, being entirely free of agreeing with such a change or not.
11.8.1. If the customer does not agree with this change, which – we stress – is entirely free to agree or not, the period where the server is not available will count towards the downtime, and it’s the sole liability of C-Servers to attempt to fix the issue at hand, that prevents this customer of getting their service, as soon as technically and humanly possible. If the downtime exceeds, at any moment, a given amount (specified below on this same area), the customer can request a refund and will be entirely liable to do so.
11.9. Only IPv6 addresses will be explicitly guaranteed within this offer – the customer explicitly acknowledges that an IPv4 address is not mandatory nor guaranteed. However, IPv4 connectivity will always be attempted to be provided by Centerfield Ltd as best-effort, always equivalent to the main offer and server, i.e. if the main offer has a full IPv4 + IPv6, the customer will have a full IPv4+IPv6; if the main offer has an IPv4 NAT, the customer has at least an IPv4 NAT.
11.10. The DynamicVPS customer has priority support – at any time, this customer can request to talk directly to the systems administrator without passing through the regular support tiers and escalations, should he/she/they see that it would be most effective for their purpose.
11.11. The customer of the DynamicVPS product, while not having a direct percentage of CPU fair share mentioned on the product, will have a global higher global fair-share tolerance than the usual customers, allowing for bursts up to +10% of the CPU fair share communicated for the equivalent products pegged to the given purchased DynamicVPS offer, for up to 120 minutes on this specific additional extra fair-share layer. Should the DynamicVPS customer offend the CPU availability of other customers, we’ll inform the customer on the 1st strike; and reduce the CPU performance for 30 days in 50%, per each following strike that occurs (up to a minimum of 1 vCPU).
11.12. Similar reductions (of 50% per each occuring strike for a period of 30 days) apply to the shared bandwidth, with an assured minimum remaining of 100 Mbps unmetered.
11.13. If C-Servers fails to deliver on availability for the existing customers, and since additional days cannot be offered as a compensation on a one-time paid service (naturally), account credits will be applicable (which can in this case, exceptionally, be used for either our services, or refunded to a proper payment medium/bank account, with a 10% service fee deduction).
11.13.1. A 2,50 USD per VPS, per day account credit will be applicable on outages/technical faults that surpass 8h on any given day, up to and including the day of resolution of a given issue.
11.14. Uptime for this service is subject to the exact guarantee as the main offer, calculated within a 12-month period (01/01 to 31/12), with an additional nuance regarding global service availability and compensations, which predict the eventual possibility of a full refund, in due respect for the customer’s paid amounts, in the following system:
Global Recorded Uptime of 99.9% (8.76h/year downtime) – 2,50USD awarded in account credit
Global Recorded Uptime of 99.0% (3.65 days/year downtime) – 7.50USD awarded in account credit
Global Recorded Uptime of 98.0% (7.30 days/year downtime) – 15USD awarded in account credit
Global Recorded Uptime of 96.0% (14.60 days/year downtime) – 30USD awarded in account credit
Global Recorded Uptime below 96.0% – Entire refund of the amount paid for the VPS (see 11.15).
11.15. In the (admittedly rare) instance that, regardless of the reason, a given one-time paid VPS has had an uptime below 96%, it’s considered to be unacceptable to continue providing such a weak service for the customer. In that sense, it’s natural to consider the commercial connection and confidence between the customer and the provider is naturally broken, and as such, Centerfield Ltd will proactively refund the paid amount, with the following details:
– a 10% manual handling fee will be applicable (deducted of bank transfer/account transfer fees or, if applicable, the 10% variation coverage fee for crypto payments)
– refunds will be executed in a maximum of 14 days instead of the usual 5 days.
– the refund will be executed through whichever way is most convenient for the customer and C-Servers, considering technical/practical aspects of each refund medium.
CENTERFIELD LTD
Last Update: 2025-01-29, 20h52 GMT +0 (Changes: added the “MultiVPS One-Time Paid Services” section, changed an outdated and disproportionate restriction regarding shared/reseller hosting service usage, reduced fees for KYC and non-KYC account transfers).